Returns & Exchanges
At JOY, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel. If your selection isn't quite right, we are here to help you find your perfect fit or provide a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn garments with original tags attached into their original packaging or a secure mailing bag.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off & Refund
Leave your package at any authorized drop-off location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing